Privacy Policy — r55

This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users of the r55 platform, accessible at r55.xyz. By creating an account or using any service on r55, you acknowledge that you have read, understood, and agreed to the practices described in this document.

r55 is committed to handling your information with integrity and transparency. We do not sell your personal data to third parties. We do not share your information for marketing purposes without your explicit consent. Our security practices are continuously reviewed to ensure your data remains safe at every step.

Our Privacy Commitments

Information We Collect

r55 collects two categories of information: information you provide directly when registering and using our services, and information collected automatically as you interact with the platform.

Information You Provide Directly

• Full name, date of birth, and nationality — required for account verification and age compliance (21+ only).
• Contact information including a valid email address and phone number, used for account access and customer support.
• Residential address and national identification details, collected solely for KYC compliance purposes.
• Financial information including preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction histories, and deposit/withdrawal details.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, and device identifiers — used to detect fraud and unauthorized access.
• Usage data: pages visited, features used, session duration, click patterns, and game history — collected to improve platform performance and personalize your experience.
• Cookie and local-storage data: session tokens, language preferences, and analytics cookies — see the Cookies section below for full details.

How We Use Your Information

r55 uses the information we collect for specific, legitimate purposes. We do not process your data for any purpose incompatible with the reasons listed below:

• Account creation, verification, and ongoing management — to keep your account secure and properly identified.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment gateways — to ensure accurate and timely financial transactions.
• Fraud prevention, money-laundering detection, and responsible gaming monitoring — to maintain a safe platform for all users.
• Customer support and dispute resolution — to address your queries, complaints, and account issues promptly and fairly.
• Platform improvement and personalization — using aggregated, anonymized analytics to enhance features, game offerings, and the overall user experience.
• Promotional communications — only where you have explicitly opted in to receive bonus offers, tournament alerts, and platform news from r55.

How We Share Your Information

r55 does not sell, rent, or trade your personal data. We share information only in the limited circumstances described below, and only with parties contractually bound to protect it:

In all cases, data shared with third parties is limited to the minimum necessary for the stated purpose and is governed by data-processing agreements that prohibit unauthorized use or further disclosure.

Cookies and Tracking Technologies

r55 uses cookies and similar local-storage mechanisms to operate the platform, remember your preferences, and measure how users interact with the site. We use three types of cookies:

• Strictly necessary cookies: required for the platform to function — session authentication, security tokens, language settings. These cannot be disabled without breaking core functionality.
• Analytics cookies: collect anonymized data on how pages are used, which games are most popular, and where users encounter difficulties — helping us improve the experience.
• Preference cookies: remember your chosen language, display settings, and notification preferences so you do not have to reconfigure them on every visit.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain r55 features, including auto-login and language preference retention.

Data Security

r55 employs a layered approach to data security designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Our technical and organizational measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls restricting staff access to personal data, regular security audits and penetration testing, and automated alerting systems for suspicious activity.

While r55 takes every reasonable precaution to protect your data, no system is completely immune to risk. In the event of a data breach that may affect your rights or freedoms, r55 will notify affected users without undue delay and take immediate steps to contain and remediate the incident.

Data Retention

r55 retains your personal data for as long as your account is active, or as long as is reasonably necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required for these purposes, we will securely delete or anonymize it.

Financial transaction records, including deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, are retained for a minimum of five (5) years as required under standard financial compliance and anti-money-laundering guidelines. Account closure does not automatically delete transaction history within this retention window.

Your Rights Regarding Your Data

As a user of the r55 platform, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days:

• Right of access: request a copy of all personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations outlined above.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances, such as when you contest its accuracy.
• Right to object: object to processing based on legitimate interests, including direct marketing, at any time.

Please note that exercising certain rights — such as requesting full erasure of your account — may result in the closure of your r55 account, as some data is essential for operating the service. We will always explain the implications before acting on any such request.

Payment Data & Bangladesh-Specific Practices

r55 supports multiple payment methods popular with players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. When you use bKash, Nagad, Rocket, or Upay to deposit or withdraw funds, we handle your payment data with the following protections:

• r55 does not store your full mobile banking PIN, card number, or account password. Only transaction reference numbers and amounts are retained in our system.
• All payment transactions are processed through encrypted gateways. We verify transactions against your account to prevent unauthorized fund movements.
• Payment processor partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) operate under their own privacy policies for data they independently collect during the transaction flow.

For any concerns about a specific payment transaction or suspected unauthorized activity on your r55 account, contact our support team immediately at [email protected]. Do not delay — prompt reporting helps us act quickly to protect your funds.

Protection of Minors

r55 is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. All account registrations require date-of-birth verification, and accounts flagged as belonging to persons under 21 are suspended immediately pending identity review. 21+ only.

If you believe that a minor has registered or is using an r55 account, please report it immediately to [email protected]. We take such reports seriously and investigate them as a matter of priority. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to gambling platforms.

Changes to This Privacy Policy

r55 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address on file and display a prominent notice on the platform for a minimum of 14 days before the changes take effect.

Your continued use of the r55 platform after any amendments come into effect constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically so you remain informed of how r55 protects your data. The date of the most recent revision is always displayed at the top of this page.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way r55 handles your personal data, please reach out to our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and transparently.